Shorter Wait Times! Digitizing Order Processing to Address the 2024 Issue
At Act-One Yamaichi, long wait times for loading and unloading trucks at our equipment centers have been a key challenge. To address this, we introduced the AirWAIT digital queue management system in April 2024. Customers renting equipment from us can now make online reservations in advance before arriving at our centers, allowing them to make better use of their time and enjoy a smoother, more efficient experience. This article provides a detailed introduction to the background behind the implementation of AirWAIT and the benefits it has delivered.
What is Air Weight?
This is a queue management reception system provided by Recruit Co., Ltd. designed to efficiently manage customer wait times.
This system is used in stores, facilities, and service industries, allowing customers to get in line in advance and check real-time waiting statuses.
Why We Chose This
Previously, managing the order of truck loading and unloading relied on analog methods using paper and phone calls. This made it difficult to accurately track waiting times and manage operations efficiently, leading to cumbersome workflows and a heavy burden on reception staff.
Additionally, drivers were often unable to check their turn in real-time, leading to many complaints. To improve operational efficiency and customer satisfaction, we decided to explore the digitization of our reception processes.
As we were considering our options, the 2024 problem gained widespread recognition as a social issue, which served as the deciding factor for our implementation.
Please refer to this article regarding the 2024 issue.
What are the benefits after transitioning to digital?
After implementing AirWait, we transitioned our waiting list management entirely from paper to system-based control.
Phone calls that were previously made manually can now be automatically dialed from the system. Truck drivers can book their turn via smartphone before arriving at the yard and check the waiting status, allowing them to make productive use of their waiting time.
Toward Solving the 2024 Problem
By introducing AirWait, we have eliminated traditional paper-based reception and long waiting times, successfully and significantly reducing truck wait times, which is considered a major challenge of the 2024 problem.
Additionally, by reducing the time trucks spend idling while waiting, this initiative helps improve the local atmospheric environment and marks a significant step toward realizing a sustainable society.
It is currently implemented at three locations—the Taisho Equipment Center, Hirakata Equipment Center, and Toda Equipment Center—with plans for a nationwide rollout in the future.
Digitizing our reception operations has yielded significant benefits, streamlining our internal processes and ultimately helping our clients and transport companies improve their operational efficiency as well.
Act-One Yamaichi remains proactive in advancing initiatives that balance environmental protection with efficient operations.
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